frequently asked questions
Yes! Each of our classes is open to all skill levels. The difficulty level of the class is in your hands. The room is dark, the music is loud, the time is yours. You control the resistance, and if you just need to sit and pedal your legs – that’s perfect (we just ask that you do not sit in the front row). We appreciate and acknowledge that our bodies feel differently every day. Our goal is for you to leave the studio feeling better than you entered.
Once you reserve your spot, we ask that you arrive at the studio 15 minutes before the start of class. Please let the front desk know it is your first time, that way we can give you a tour of the studio. A member of our team will assist you in setting up your bike, ensuring you are confident before the start of the class. We require cycling shoes – don’t have them? No worries, we have some you can rent for $2! In an effort to help the environment, we do not sell single-use plastic water bottles. We do have a filtered water cooler, so be sure to bring a water bottle.
We require each rider to wear cycling shoes. You can bring your own or rent shoes when you arrive for $3. Our bikes are compatible with SPD cleats.
You can bring a water bottle and fill up with our purified water cooler. To remain environmentally friendly, we do not sell plastic water bottles. Our retail section includes eco-friendly Tandem Cycle water bottles available for purchase!
We recommend that you wear something comfortable and something that you’re not afraid to sweat in! We suggest form-fitting pants or shorts.
We have one bathroom with room for changing and complimentary toiletries for pre and post workout. We do not have showers.
We do not have lockers, but we have spacious cubbies for every rider located in the studio space.
Yes. We need to know who is riding with us. You’ll need to create an account with MindBody. We recommend that you make a reservation if you plan to attend a class. We do welcome walk-in riders but warn you, classes often fill-up. You can make a reservation online up to 7 days in advance. We do not accept unpaid reservations over the phone or in person. You must have a valid class or class package on your account in order to reserve a bike.
Yes, you can cancel your reserved bike up to 8 hours prior to the start of class. Your canceled ride will be returned to your package. See our cancellation policy on our pricing page.
No. We do offer extensions and account credits for extenuating circumstances. Please email ridetandem@tandem-cycle.com for more information.
For new riders, we recommend arriving 15 minutes prior to the start of class. All riders must arrive at least THREE MINUTES prior to the start of class to hold their reserved bike. We give bikes to wait-listed riders three minutes before class start time. If you are running late, no problem! Just give us a call at the studio and we will hold your bike.
It’s easy! If you are a front-line educator (ie., teachers, librarians, guidance counselors, school nurses and full-time teachers who also act as coaches), visit www.donorschoose.org and post the project in need of funding. You can choose the exact items you need and describe how they’ll benefit your students. Then, shoot us an email at, ridetandem@tandem-cycle.com, letting us know the name of your project, and we’ll try to make that our project for the following month! Once funded, you will receive the resources directly to your classroom. Start posting!